We are now in the third year of a highly successful working relationship with SMC. This has been a hugely positive partnership, and one which I hope will continue for some years to come. SMC have resolved numerous issues and made a difference to the lives of a number of residents and our staff. Their commitment is extraordinary, with them frequently engaging with residents during evenings and weekends. They are reliable and consistent in their approach. They have brought new skills and experience to us which has changed the way in which we work, and has influenced staff and managers to think differently. Working with them has been a beneficial experience for us all and we have learned a great deal from them. I really cannot recommend them highly enough.